Comments on: Macbook case cracks on wristpad

By: anonymous

anonymous — Tue, 23 Feb 2010 01:24:12 +0000

Well, I took my laptop to Apple's Rancho Cucamonga (CA) store and the employee who took in my MacBook is insisting that I caused this damage to my MacBook saying that it is caused by closing the lid too hard (which I could not be more gentle) and that resting my hands on the case put pressure on the corners so they will charge me for this service. At that point since they were going to replace the main board anyways for the stupid audio jack red light no output problem which they also claim is not a product defect but “wear”, I just said do it because it won't change the price of the flat $350 service fee level anyways (the main board is like $800 alone.)…. If this happens again though I am going to have a very major gripe. The first time it happened I thought it was damage from my car wreck and so it was handled by insurance…

By: lxsv21

lxsv21 — Mon, 22 Feb 2010 04:00:33 +0000

No changes in the repairs of this product. I had my computer repaired for the second time in early December. Now I am 2 months later and was actually almost cut from the issue occurring again for the 3 time. One time I can see this problem. Two times I start to get fed up. Now the third time is just ridiculous. Mac needs to stop using cheap plastic and fix this issue. I love that there customer care in the store is so great but it is time for the higher ups to sit down and fix the issue.

By: Scooter

Scooter — Sat, 06 Feb 2010 00:23:08 +0000

Thought an update to this condition is warranted:

I bought my white macbook in Jan 2008. I forgot to extend the warranty and sure enough the case cracked in Feb 2009.

So, I took it to the closest Apple retail store and figured I would need to beg. Boy was I wrong. Apple was great about it. They replaced the wrist rest top case free of charge.

Fast forward to Feb of 2010 and I'll be darned if it didn't happen again. I took it to the store and they replaced it on the spot. I didn't have to even leave it overnight. Now remember I am out of warranty and did not purchase the extended warranty.

This time it appears that the materials used are different than the original and hopefully more sturdy.

This is what I call fantastic customer service!! While it is clear that there is a durability issue with the plastic on the wrist rest, Apple has owned up to it and is providing great service. You get what you pay for and that is why I have no problem paying the premium for the quality of Apple products.

I really don't think that a competing non-Apple laptop maker would have done anything after the warranty period the first time, let alone the second time.

By: Matt C

Matt C — Mon, 28 Dec 2009 08:50:49 +0000

Well if you invest in another company's laptop that has a defect, they'll simply deny the repair and you'll have to pay to fix it. Your position isn't well thought. Trust me, I've dealt with them all, and Apple is the only one who repairs defects outside of warrantees. But if you like dealing with scripted “English” speakers from Bangalor Valley India on tech support calls, and love “the company's always right” treatment, then be my guest and go buy a Dell.

By: marcusyoung

marcusyoung — Tue, 22 Dec 2009 11:39:58 +0000

Hey, sorry can i just ask you your opinion.
My macbook has the exact same problem, on both sides but to a worse degree. I have various other problems with my macbook such as; faulty disk drive, battery doesn't fit tight, hinges broken, the actual image on the screen is shifted to the left, leaving a black strip on the right. But most importantly, there have been numerous occasions where my macbook will turn off, and then when turned on, it makes the chime sound and produces a white screen, but instead of then showing the apple logo, a thick grey line appears down the screen. After weeks, it has turned on again.
So there are clearly alot of problems, but i am apprehensive about going into apple as it is out of warranty. But i do feel that as these are problems not caused by myself, that apple should be obliged to resolve?
Please give me your thoughts,
thanks x

By: marcusyoung

marcusyoung — Tue, 22 Dec 2009 03:39:58 +0000

By: george goodwin

george goodwin — Sun, 29 Nov 2009 09:17:02 +0000

hi, i have just found a crack in the inner casing of my macbook, similar to the ones underneath the magnetic strips. Does this come under the guarantee? thanks

By: B

Fri, 30 Oct 2009 21:29:16 +0000

Yeah, I got it too (EXACTLY THE SAME-position crack)…

My Case= I've bought it about a year and plus 3-4mnths already…. Obviously it s out of warrant completely….. and I didn't go to Apple store to fix this problem, cuz I foresee that it would cost a lot…. anyway, If these damage is caused by the manufacture,

Q “Will Apple store still change for me?”

(PS. My macbook is bought in US. but now I am in Spain for study)

By: rachpazz

rachpazz — Wed, 07 Oct 2009 09:45:17 +0000

this has just happened to my macbook. will apple replace it if its not under warranty? if not how much is it to get a new casing?

By: electrocespi

electrocespi — Tue, 28 Jul 2009 11:16:04 +0000

it happens to lots of people. FROM MARCH 2009 APPLE OFFICIALY REPLACES THESE MACBOOKS, BEING THE DAMAGE CAUSED BY MANUFACTING DEFECTS. Go to an Apple store and you'll have a brand new MacBook in just a couple of days!